Note: Please allow extra time for deliveries during the COVID-19 pandemic.
The colour of the printing looks different from the image on your website. Why?
Please note that in general, mockup images give an approximation of colour, and are only meant to be taken as a reference. They are not a 100% accurate representation of the product. Please note that the colour of the design can also depend on the garment material and the colour of the garment itself.
Will my order be subject to customs charges?
Your purchase may be subject to customs fees, depending on where you live and where your order is produced. These fees are applied by your government and are not something Podthreads controls.
I think my order should have arrived, but it’s still not here. What can I do?
Before getting in touch with us, please help us out by doing the following:
- Please review your shipping confirmation email to see if there are mistakes in the delivery address.
- Check with your post office and see if they have your package.
- Could your package have been left at a neighbour’s home?
Can I return my order?
Podthreads offers refunds for damaged or mislabeled products only.
Unfortunately, we cannot offer a refund if you change your mind about an order. Everything we make is created on-demand, so requesting a size exchange would mean we would have to create a new product.
Why does my shirt have a vinegar smell?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.